Frequently Asked Questions

Booking your Cake:

To ensure your date, you should be booking your cake 1-6 months before your event. Your order is not confirmed until a deposit is paid.

Consultations:

There is a $25 charge for a consultation. We can design your cake for the event. A tasting is also available at the consultation. If you book with Sugarfix, the $25 charge will go towards your order. Bring your ideas, pictures, theme, and colours.

Deposits:

A deposit of $100.00 is required to hold your date and for your stand rental. The deposit will be refunded when the stand has been returned. Late or damaged stands will result in a portion or all of the deposit being forfeited.

Delivery/Set up Charges:

Yes, we do delivery and set up of your cake/cupcakes. A charge is determined, as to your location. Most fees start at $50.00 for the lower mainland.

Payment:

Sorry, we DO NOT accept Visa, Mastercard or debit cards. Cheques, Money Orders, and cash only. Your payment in full is due 2 weeks prior to your event. Late payments could result in your order being cancelled.

Cost of the Cake:

All of our cakes are custom. They are priced on an individual basis, depending on complexity of the design etc. Consultations are available.

Cancellations/Changes:

Yes, you may cancel or change your order up to 6 weeks before your event. For cancellations, 50% of your deposit will be returned. Changes are not accepted 2 weeks prior to the event.

Flavours and Fillings:

YOUR CAKE CHOICES:
White Velvet
Heavenly Lemon Velvet
Rich Dark Chocolate
Red Velvet
Carrot
Coconut

CAKE INFUSIONS:
Vanilla-Raspberry
Vanilla-Peach
Vanilla-Mango
Vanilla-Pineapple
Chocolate-Hazelnut
Chocolate-Pecan
Chocolate-Orange/Gran Marnier

Various fillings are available from fresh fruits to light fluffy mousses - all to enhance the rich moist flavours of your cake.