Frequently Asked Questions
Booking your Cake:
To ensure your date, you should be booking your cake 1-6 months before your event. Your order is not confirmed until a deposit is paid.
There is a $25 charge for a consultation. We can design your cake for the event. A tasting is also available at the consultation. If you book with Sugarfix, the $25 charge will go towards your order. Bring your ideas, pictures, theme, and colours.
A deposit of $100.00 is required to hold your date and for your stand rental. The deposit will be refunded when the stand has been returned. Late or damaged stands will result in a portion or all of the deposit being forfeited.
Delivery/Set up Charges:
Yes, we do delivery and set up of your cake/cupcakes. A charge is determined, as to your location. Most fees start at $50.00 for the lower mainland.
Sorry, we DO NOT accept Visa, Mastercard or debit cards. Cheques, Money Orders, and cash only. Your payment in full is due 2 weeks prior to your event. Late payments could result in your order being cancelled.
Cost of the Cake:
All of our cakes are custom. They are priced on an individual basis, depending on complexity of the design etc. Consultations are available.
Yes, you may cancel or change your order up to 6 weeks before your event. For cancellations, 50% of your deposit will be returned. Changes are not accepted 2 weeks prior to the event.
Flavours and Fillings:
YOUR CAKE CHOICES:
Heavenly Lemon Velvet
Rich Dark Chocolate
Various fillings are available from fresh fruits to light fluffy mousses - all to enhance the rich moist flavours of your cake.